Refund policy

At REFINE, each piece is carefully prepared as part of our preorder collection and many items include custom embroidery and made-to-order processing.

Because of this, all sales are considered final.

Please review sizing carefully before purchasing. If you are between sizes, we recommend sizing up for the most comfortable fit.

Returns & Exchanges

We do not offer returns, refunds, or exchanges for:

Incorrect sizing selections

Change of mind

Worn or washed items

Items without original tags attached

Normal variations in color or embroidery placement

Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect, please contact us within 3 days of delivery at:

hello@shoprefinefit.co

Your email must include:
Full name

 

Order number

Photos of the item and packaging

If approved, we will provide a replacement or store credit at our discretion.

Preorder Processing

Many REFINE items are preorder pieces and may require additional processing time before shipment. By placing an order, you acknowledge and agree to these processing timelines.

We appreciate your support and understanding as we build REFINE with intention, quality, and care.