Shipping policy

Shipping Policy

Thank you for shopping with REFINE.

Please note that many REFINE items are preorder and custom embroidery pieces, which means additional processing time is required before shipment.

Processing & Fulfillment Time

Please allow approximately 1–2 weeks for processing, embroidery customization, packaging, and fulfillment before your order ships.

Once your order has shipped, tracking information will be sent to the email provided at checkout.

Shipping Options

Shipping rates and delivery options are calculated at checkout.

REFINE currently offers:

Standard Shipping

Express Shipping

Free Local Pickup (Huntsville-area customers only)

Local Pickup Information

Customers located in or near Huntsville, Alabama may select the free/free shipping/ local pickup option at checkout.

After your order is ready, a member of the REFINE team will contact you directly using the email or phone number provided at checkout to coordinate a local meetup or pickup location.

For safety and convenience, pickup locations will be arranged individually and are not conducted from a residential address.

Delays:

Please understand that shipping timelines may occasionally be affected by:

Carrier delays

Holidays

Weather conditions

High preorder volume

Supply chain delays

REFINE is not responsible for shipping delays once orders have been transferred to the shipping carrier.

If you have questions regarding your order, please contact:

hello@shoprefinefit.co or hello@refinehuntsville.com

Thank you for supporting REFINE.